- The Consumer deserves a timely response to all written requests for warranty work.
The Certified Master Builder/Remodeler shall respond to all written complaints and requests for warranty work within 14 calendar days of receipt.
- The Consumer deserves timely and appropriate repairs to be made to all items covered under the appropriate warranties.
All warranted items found to be defective as defined by the warranty shall be corrected by the Certified Master Builder/Remodeler within 30 days of receipt of a written request for warranty service, or as soon as weather, availability of materials, and reasonable accommodation to scheduling with the customer allows.
- The Consumer deserves to have clearly defined standards of workmanship on which they can rely that the Certified Master Builder/Remodeler will adhere.
The Certified Master Builder/Remodeler shall use the following standards and warranties in determining defective material and workmanship:
NAHB Performance Guidelines for Professional Builders & Remodelers (1996 copyright) amended.
The third party insured warranty (if applicable)
The approved alternative warranty of the CMB/R (if applicable)
- The Consumer deserves a fair, prompt, and affordable mechanism for resolving disputes with a Certified Master Builder/Remodeler.
The Certified Master Builder/Remodeler will include mandatory binding arbitration language in contracts with all customers unless the customer waives in writing such language. The Certified Master Builder/Remodeler may choose to limit mandatory binding arbitration to those disputes involving a dollar amount equal to or less than the contract amount with the Consumer.
The Certified Master Builder/Remodeler will abide by the final decision of any arbitration in a timely manner.
- The Consumer deserves assurance that their contract deposits are protected.
The Certified Master Builder/Remodeler shall protect customer deposit in the following manner:
If the Certified Master Builder is building on its own land, the deposits shall be 100% bonded or deposited in a qualified escrow account, all in accordance with Maryland State law.
If the Certified Master Builder is building on the customer's lot, all deposits shall be handled in strict accordance with the Maryland Custom Homebvuilders Act.
Certified Master Remodeler shall handle all deposits in strict accordance with the Maryland Home Improvement Act.